Limited Warranty

Every Stickr printer comes with a 1-year warranty from the date of purchase. If it stops working properly because of a manufacturing fault, we'll fix it, and in most cases that means sending you a replacement.

1. Warranty Period

1.1 Stickr ("Stickr", "we", "us" or "our") warrants to the original purchaser ("you" or "your") that the Stickr printer (the "Product") will be free from defects in materials and workmanship under normal household use for a period of one (1) year from the date of purchase (the "Warranty Period").

1.2 The date of purchase is the date shown on your original order confirmation or receipt from Stickr or the official Stickr TikTok Shop.

2. Scope of Coverage

2.1 This Warranty applies to the physical printer hardware only. It does not apply to any accessories supplied with the Product, including the charging cable and markers.

2.2 Defects covered by this Warranty include, without limitation, failure of the Product to power on, to print, or to connect to Wi-Fi after correct setup; failure of the screen or buttons; and prints that are blank or streaked after the printhead has been cleaned.

3. Exclusions

3.1 This Warranty does not cover:

1. sticker refill rolls and other consumable items;
2. accessories supplied with the Product, including the charging cable and markers;
3. normal wear and tear, and cosmetic damage including scratches, scuffs and marks;
4. damage caused by accident, drops, impact, liquid, or exposure to extreme heat;
5. damage caused by the use of refills other than genuine Stickr refills, or of chargers or power adaptors unsuitable for the Product;
6. any Product that has been opened, modified, tampered with, or improperly maintained or repaired by any person other than Stickr;
7. damage caused by abuse or misuse, or by handling, storage or use not in accordance with the instruction manual or other instructions provided by Stickr;
8. damage or malfunction caused by events outside Stickr's control, including power surges, fluctuations or interruptions in electric power, and outages of Wi-Fi, internet or telecommunications networks; and
9. any Product not purchased from Stickr or the official Stickr TikTok Shop.

3.2 This Warranty applies to the Product hardware only. It does not apply to any app, AI image service or other online service used with the Product (the "Services"), or to any stickers or images created using the Product or the Services, even if they are supplied or sold with the Product.

3.3 Stickr does not warrant that the operation of the Product or the Services will be uninterrupted or error-free.

4. Claims Procedure

4.1 To make a claim under this Warranty, you must notify us within the Warranty Period by email to hello@stickrsg.com, providing:

1. your order number (from the Stickr website or TikTok Shop);
2. a description of the defect; and
3. a video recording, of approximately thirty (30) seconds, demonstrating the defect.

4.2 We will respond to your claim within seven (7) days of receipt. We may ask you to carry out reasonable troubleshooting steps before your claim is assessed.

4.3 Stickr may require you to return the Product for examination before your claim is assessed. If so, you must ship the Product to us according to our return instructions, at your own cost.

4.4 If, in its reasonable discretion after examining the Product, Stickr determines that the defect falls within an exclusion in Section 3, Stickr will have no obligation under this Warranty in respect of that Product.

4.5 Where the Product was purchased through TikTok Shop and remains within TikTok's return period, you may alternatively request a return through the TikTok Shop application.

5. Remedies

5.1 Where a claim is accepted, Stickr will, at its discretion, repair or replace the Product free of charge. A replacement will ordinarily be dispatched within five (5) working days of the claim being accepted.

5.2 Repair or replacement may be made using a new or refurbished product or components, at Stickr's sole discretion.

5.3 Where the same model is no longer available, Stickr will offer a product of comparable specification or a refund of the purchase price.

5.4 A replacement Product is warranted for the remainder of the original Warranty Period or for three (3) months from the date you receive it, whichever is longer.

6. Proof of Purchase

6.1 You must retain your original order confirmation or receipt. Stickr may decline a claim where proof of purchase cannot be provided.

7. Related Policies

7.1 Returns for change of mind are governed by our Returns & Refunds policy and not by this Warranty.

8. Contact

8.1 Questions about this Warranty may be directed to hello@stickrsg.com.